{"__v":30,"_id":"5638e7e72fc5520d001a4cf0","category":{"__v":7,"_id":"555a4e9b147f91190092d137","pages":["555a4fe6147f91190092d13b","556da37542dd610d00a3d026","55818c348625220d00429d13","55a6924a51457325000e4e08","55af5ae7826d210d00041e4d","5638e7e72fc5520d001a4cf0","5665cdbbe93ae70d00b969f3"],"project":"54cf411f9d09bb0d00a17a1c","version":"54cf411f9d09bb0d00a17a1f","sync":{"url":"","isSync":false},"reference":false,"createdAt":"2015-05-18T20:42:03.136Z","from_sync":false,"order":6,"slug":"account-management","title":"Account Management"},"parentDoc":null,"project":"54cf411f9d09bb0d00a17a1c","user":"54cfa8c8a8a4fd0d00b7fd1c","version":{"__v":14,"_id":"54cf411f9d09bb0d00a17a1f","project":"54cf411f9d09bb0d00a17a1c","createdAt":"2015-02-02T09:19:27.656Z","releaseDate":"2015-02-02T09:19:27.656Z","categories":["54cf41209d09bb0d00a17a20","54cfb99bbba1a023008741af","54cfb9a65ff7e617002bbd7f","54cfba03bba1a023008741b6","54cfba0ebba1a023008741b8","54cfba19bba1a023008741b9","54cfba29bba1a023008741bb","54cfba345ff7e617002bbd87","54cfba3ebba1a023008741bc","54cfba473995cf0d0006f6f0","54e371b18ef7552300409bf2","54e37aa5e887c50d005ef629","555a4e9b147f91190092d137","56b0e91802f4bc0d006ce254"],"is_deprecated":false,"is_hidden":false,"is_beta":false,"is_stable":true,"codename":"","version_clean":"1.0.0","version":"1.0"},"updates":[],"next":{"pages":[],"description":""},"createdAt":"2015-11-03T16:59:19.565Z","link_external":false,"link_url":"","githubsync":"","sync_unique":"","hidden":false,"api":{"results":{"codes":[]},"settings":"","auth":"required","params":[],"url":""},"isReference":false,"order":5,"body":"## Password Reset\n\n### While Logged In\n\nTo change your password while you have access to your account, go to your [settings page](https://c9.io/account/settings) and fill out the Change Password fields then update your password.\n[block:image]\n{\n  \"images\": [\n    {\n      \"image\": [\n        \"https://files.readme.io/llEpRg6gRN6b2KWwdeFS_update_password.png\",\n        \"update_password.png\",\n        \"2850\",\n        \"682\",\n        \"#e2e2e2\",\n        \"\"\n      ]\n    }\n  ]\n}\n[/block]\n### While Logged Out\n\nTo reset your password without access to the account, you'll need to have access to the email address you are registered with. Go to https://c9.io/auth/password/reset and follow instructions from there.\n\nOccasionally, users don't get a password reset email because of their email service provider. Sometimes the email does not go to the inbox or gets put in spam. If you have not received your email then please:\n\n1. Check your spam folder\n2. Add support:::at:::c9.io to your address book\n3. Let us know at https://community.c9.io so we can workaround this issue\n\n### No Account or Email Access\n\nIf you have services connected to your account (i.e. GitHub, Bitbucket, or Salesforce) then you can login with those on Cloud9 to recover your account. \n\nIf you no longer have access to your email address and connected accounts, then we can not change the email address on the account for them.\n\n## Username Change and Merging Accounts\n\nRight now, it is not possible to change your username or merge two accounts. There are some workarounds for this though. Basically, what you want on your new account is:\n\n1. The username\n2. Your code\n3. Any outside services attached to your account (email, GitHub, BitBucket)\n\nThe quickest way to make this happen is just to [delete your old account](doc:deleting-your-account) and make a new one with the username, email, and accounts you want on there (here's how to [associate GitHub and BitBucket accounts](doc:setting-up-github-workspace)). Be sure to push any code you have in your workspaces to your git repos because once you delete the account you can't get those workspaces back.\n\nYou may also remove your GitHub and BitBucket accounts from your first account and then attach them to your second account. This allows you to not delete the first account in case you need to keep any workspaces there. Those workspaces can then be shared with your new account. You may also change the email on your first account if you want to use that email address on your new account.\n\n## Two Factor Authentication\n\nCloud9 doesn't directly support two-factor authentication. To work around this, you may sign into Cloud9 with your GitHub account and set that up [GitHub Two-Factor Authentication Instructions](https://github.com/blog/1614-two-factor-authentication). Once this is setup, you can set your Cloud9 password to be a very long, complex string of characters so it is difficult to crack. From then on, you'll sign in with Github, using their two-factor authentication.\n\n**Note**: In order to protect yourself from potential unauthorized password resets or other account changes, you'll need to apply two-factor authentication to your email.\n\n## Email Activation\n\nIf you have not received your activation email:\n\n1. Check your spam folder\n2. Add support@c9.io to your contacts\n3. Be sure you're not behind any sort of firewall or filter that could be preventing the email from getting through.\n\nTo resend your activation email, visit https://c9.io/site/resend-confirmation-email/.\n\n# Related Topics\n- [Downgrading Your Account](doc:downgrading-your-account) \n- [Deleting Your Account](doc:deleting-your-account) \n- [Connected Services](doc:connected-services) \n- [Account Plans FAQ](doc:account-plans-faq)","excerpt":"","slug":"managing-your-account","type":"basic","title":"Managing Your Account"}

Managing Your Account


## Password Reset ### While Logged In To change your password while you have access to your account, go to your [settings page](https://c9.io/account/settings) and fill out the Change Password fields then update your password. [block:image] { "images": [ { "image": [ "https://files.readme.io/llEpRg6gRN6b2KWwdeFS_update_password.png", "update_password.png", "2850", "682", "#e2e2e2", "" ] } ] } [/block] ### While Logged Out To reset your password without access to the account, you'll need to have access to the email address you are registered with. Go to https://c9.io/auth/password/reset and follow instructions from there. Occasionally, users don't get a password reset email because of their email service provider. Sometimes the email does not go to the inbox or gets put in spam. If you have not received your email then please: 1. Check your spam folder 2. Add support@c9.io to your address book 3. Let us know at https://community.c9.io so we can workaround this issue ### No Account or Email Access If you have services connected to your account (i.e. GitHub, Bitbucket, or Salesforce) then you can login with those on Cloud9 to recover your account. If you no longer have access to your email address and connected accounts, then we can not change the email address on the account for them. ## Username Change and Merging Accounts Right now, it is not possible to change your username or merge two accounts. There are some workarounds for this though. Basically, what you want on your new account is: 1. The username 2. Your code 3. Any outside services attached to your account (email, GitHub, BitBucket) The quickest way to make this happen is just to [delete your old account](doc:deleting-your-account) and make a new one with the username, email, and accounts you want on there (here's how to [associate GitHub and BitBucket accounts](doc:setting-up-github-workspace)). Be sure to push any code you have in your workspaces to your git repos because once you delete the account you can't get those workspaces back. You may also remove your GitHub and BitBucket accounts from your first account and then attach them to your second account. This allows you to not delete the first account in case you need to keep any workspaces there. Those workspaces can then be shared with your new account. You may also change the email on your first account if you want to use that email address on your new account. ## Two Factor Authentication Cloud9 doesn't directly support two-factor authentication. To work around this, you may sign into Cloud9 with your GitHub account and set that up [GitHub Two-Factor Authentication Instructions](https://github.com/blog/1614-two-factor-authentication). Once this is setup, you can set your Cloud9 password to be a very long, complex string of characters so it is difficult to crack. From then on, you'll sign in with Github, using their two-factor authentication. **Note**: In order to protect yourself from potential unauthorized password resets or other account changes, you'll need to apply two-factor authentication to your email. ## Email Activation If you have not received your activation email: 1. Check your spam folder 2. Add support@c9.io to your contacts 3. Be sure you're not behind any sort of firewall or filter that could be preventing the email from getting through. To resend your activation email, visit https://c9.io/site/resend-confirmation-email/. # Related Topics - [Downgrading Your Account](doc:downgrading-your-account) - [Deleting Your Account](doc:deleting-your-account) - [Connected Services](doc:connected-services) - [Account Plans FAQ](doc:account-plans-faq)